These terms are an agreement between you and Memba LTD, a company registered in Manchester, United Kingdom ("Memba", "we", "us"), governing your use of Seen CRM at seencrm.com (the "Service"). By creating a workspace or accepting an invitation to one, you agree to these terms.
1. The Service
Seen CRM is a multi-tenant customer relationship management platform: workspaces for managing leads, accounts, opportunities, tasks, meetings, team performance targets, internal chat, and email. We may improve or modify features over time; where a change materially reduces the Service, we will give workspace administrators reasonable notice.
2. Accounts and workspaces
You must provide accurate information when registering and keep your credentials confidential. Workspace administrators control who can access their workspace and what roles they hold, and are responsible for the actions of the users they invite. You must notify us promptly at info@seencrm.com if you suspect unauthorised access to your account.
3. Your data
The records your workspace stores in the Service belong to your organisation, not to us. You are responsible for having a lawful basis to store the personal data of the contacts you manage in the Service. We process workspace data only to operate the Service, as described in our Privacy Policy.
If you connect a personal mailbox for email sync, you confirm you are authorised to connect it, and you can disconnect it at any time, which deletes the stored credentials.
4. Acceptable use
You agree not to:
- use the Service to send spam or unlawful communications;
- upload malicious code or attempt to gain access to another workspace’s data;
- resell or provide the Service to third parties without our written agreement;
- use the Service in violation of applicable law, including data protection law.
5. Availability and support
We aim to keep the Service available at all times but provide it "as is" without a guaranteed uptime level. We may suspend the Service temporarily for maintenance or security reasons, and will restore it as quickly as reasonably possible.
6. Liability
Nothing in these terms excludes liability that cannot be excluded under law. Subject to that, Memba is not liable for indirect or consequential losses, loss of profits, or loss of data caused by events outside our reasonable control, and our total liability arising from the Service is limited to the amounts (if any) paid by your organisation for the Service in the twelve months before the claim.
7. Termination
You may stop using the Service and close your workspace at any time by contacting us. We may suspend or terminate access to a workspace that materially breaches these terms, giving notice where reasonably practicable. On closure, workspace data is handled as described in the Privacy Policy.
8. Changes to these terms
We may update these terms from time to time. Material changes will be notified to workspace administrators by email or in-app notice before they take effect. Continued use of the Service after the effective date constitutes acceptance.
9. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.
10. Contact
Memba LTD, Manchester, United Kingdom. Email: info@seencrm.com.